HTTP:: Amazon 039 s Jeff Bezos Apologizes for the Kindle Incident
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Earlier this week Amazon removed several titles from the accounts of some users of the company's e-book reader, the Kindle. The users had bought and paid for the e-books but, apparently, the company that sold them through Amazon's online store didn't have the right to do it. This prompted Amazon to delete the books from the devices and refund the money to the users. As expected, most people weren't happy and the public outcry that followed prompted the company’s CEO Jeff Bezos to issue an apology for the incident, vouching that it wouldn't happen again. “This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our "solution" to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we've received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission,†Bez!
os wrote on the Amazon Kindle Community forums. He signed off “with deep apology to our customers.†The tiles at the heart of the problem were digital copies of George Orwell's Nineteen Eighty-Four (1984) and Animal Farm and the irony speaks for itself. The reasons behind the removal were valid and t...
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http://news.softpedia.com/news/Amazon-039-s-Jeff-Bezos-Apologizes-for-the-Kindle-Incident-117518.shtml
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